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University of Virginia, School of Medicine
Charlottesville, VA, United States
22 hours ago
University of Virginia, School of Medicine
Charlottesville, VA, United States
2 days ago
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Charlottesville, VA, United States
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University of Virginia, School of Medicine
Charlottesville, VA, United States
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Charlottesville, VA, United States
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1 - 10 Results of 10
University of Virginia, School of Medicine
Charlottesville, Virginia, United States
22 hours ago

Description

The Customer Service Resolution Representative handles and resolves customer questions complaints patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries via a variety of pathways and outreach efforts to resolve open unresolved inquires. Contacts may be initiated by customers fax mail email work listing or other vehicles of communication. The representative utilizes multiple electronic billing and medical retrieval systems as well as knowledge of medical billing and financial assistance to resolve guarantor/patient inquiries. The representative must be able to respond knowledgeably to a wide range of customer issues. Our goal is to resolve all of the patient's concerns while maintaining positive relationships with the customer by providing the best possible service to all our customers thereby enhancing the overall engagement with the patient.

  • Provides financial counseling for patients notably uninsured/under-insured patients.
  • Performs analysis of billing process to determine what if any amount is patient responsibility.
  • Resolves patient responsibility balances through proven debt collection techniques.
  • Provides optimum customer service including quality assurance for all patient inquiries
  • Performs the following Contact Center functions. Performs computerized data entry.
  • In addition to the above job responsibilities, other duties may be assigned.
Position Compensation Range: -

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent.
Experience: 1 year relevant experience preferred.
Licensure: None required.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement

The University of Virginia expects all current and new employees (UVA Health System and Academic), to be vaccinated against COVID-19.

If hired to work within the University Health System, you will be required to provide proof of vaccination or be willing to receive the vaccination. Employees may request a medical or religious exemption from vaccination.

If hired to work on the Academic side of the University, excluding the School of Medicine, School of Nursing, UPG, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to submit to mandatory, weekly prevalence testing. Employees that are working 100% remotely will not be subject to weekly prevalence testing; however, if the employee works on UVA Grounds (including the Medical Center) even intermittently, then they are required to be tested for COVID-19 once per week on an indefinite basis and follow masking mandates.

NOTE: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how the vaccination and testing requirements will apply to you at your work location, see the UVA New Hire Vaccination Requirements webpage.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Job Information

  • Job ID: 59337046
  • Location:
    Charlottesville, Virginia, United States
  • Position Title: PFS Customer Service Resolution Specialist
  • Company Name: University of Virginia, School of Medicine
  • Job Function: Education
  • Job Type: Full-Time
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