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Sequium Asset Solutions
Marietta, GA, United States
28 days ago
Charles Schwab
Westlake, TX, US
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Sequium Asset Solutions
Marietta, Georgia, United States
28 days ago

Description

Sequium Asset Solutions, where Tomorrow is Today, has an exciting opportunity for a Director of Quality Assurance.  This position will be located at our Marietta Corporate headquarters and provides leadership, strategic vision, and support for the continuous improvement of our quality process. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability.

As the Director of Quality Assurance, you will lead your department, utilizing innovative techniques, to design, improve and maintain quality assurance processes for a national leader in the ARM space.  The ideal candidate will be someone with experience directing a team utilizing speech analytic software.   

Essential Duties and Responsibilities:

  • Organize, plan, and develop personnel, department resources, and departmental policies and procedures to assure compliance to applicable industry, client, and company quality requirements.
  • Prepare, review, and approve Quality Assurance reports and scorecards to assure correct and consistent application of company QA standards.
  • Manage programs for measuring quality through pertinent metrics on key performance indicators and provide periodic reports at Operational and Management Review meetings.
  • Assure QA department documents and reports are prepared, communicated, and retained in accordance with company and client requirements


Requirements

Requirements: 

  • Bachelor’s degree in related field or equivalent experience
  • 5 years management experience with 2-3 years in call center management as well as interfacing with clients
  • Speech analytics software experience a strong plus
  • Excellent oral and written communications skills
  • Proficiency with MS Office Products - Excel, PowerPoint, and Word applications

We offer:  Competitive salary, 401K, PTO, medical, dental, vision, LTD, STD,

 EOE   M/F/V/D b/g check, drug screening req

To apply please to visit www.sequium.com/career/career 

Job Information

  • Job ID: 63683949
  • Location:
    Marietta, Georgia, United States
  • Position Title: Director of Quality Assurance
  • Company Name For Job: Sequium Asset Solutions
  • Industry: Debt Collection
  • Job Function: Compliance
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years
Marietta , Georgia , United States

Please refer to the company's website or job descriptions to learn more about them.

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