insideARM

Senior Collector

Spotlight Preferred
Fiserv
Marietta, Georgia, United States
16 days ago

Description

What does a successful Collection Representative do?

If you are looking for somewhere that you can take pride in your work, belong to a large organization with great local presence and the feeling of ‘family’, have opportunities to earn more than just your base salary through various incentive and recognition programs, and have support in advancing and growing your career, … then look no further- Fiserv is the place for you!


As a Sr. Collector, you will be responsible for the collection, via manual dialing, of unpaid consumer debt in a call center environment. You will be collecting, and potentially skip tracing, on accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective. You'll be providing daily coverage of all accounts until payment arrangements have been made; and detailing all discussions and actions in collections system or database. You will be assigned consumer inventory and be held accountable for collection performance based on departmental assigned targets. Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals. 

As a Merchant Collection Rep, you will collect debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants in regards to their outstanding accounts. You'll establish rapport with merchants in order to overcome objections and secure payment of the debt.



Requirements

Basic Qualifications for Consideration:

  • High school graduate or equivalent
  • 1 year customer service experience preferably in a call center or sales environment
  • Some positions require 1+ years 3rd party collection experience.
  • Strong verbal skills along with a professional telephone manner
  • Knowledge of collections regulations including to Fair Debt Collection Practices Act
  • Some positions require skip tracing experience
  • Highly motivated by individual performance and compensation
  • Familiar with computers
  • Variety of shifts and work schedules available
  •  Bilingual (Spanish or French) is a plus

Preferred qualifications:

  • Previous work experience in industries ranging from payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, or commercial collections.


    Learn more about Fiserv:
    To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

    We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

    Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
    We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

    We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

    We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)


    Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Job Information

  • Job ID: 57251501
  • Location:
    Marietta, Georgia, United States
    Coral Springs, Florida, United States
  • Position Title: Senior Collector
  • Company Name: Fiserv
  • Job Function: Debt collector
  • Job Type: Full-Time
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 1-2 Years

Please refer to the company's website or job descriptions to learn more about them.

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