Performance Manager

Spotlight Preferred
Bonita Springs, Florida, United States
23 days ago


TRAKAmerica is a national outsourcing provider managing over $15 billion in assets for our clients. As we continue to expand our infrastructure, an immediate need has opened for a Performance Manager to fill a role critical to our continued growth. This is a remote position.  This position is classified as exempt under the FLSA and will not earn over-time for any hours worked in excess of 40 hours in a given work week.

We are seeking a person with strong analytical and excellent communication skills, a dedicated customer service approach and a proven background managing process controls and performance in a dynamic environment.   

The Performance Manager position serves as the key resource for understanding, driving and reporting performance trends for a variety of suppliers. This manager position is also responsible for consulting our suppliers regarding the various processes that support their performance and meet our client’s needs and expectations. This person will be responsible for the development of strategies that will enhance performance of the supplier. This position will require travel which could approach 30% of their time and will be responsible for managing upwards of 20 active attorney collection law firms. 

This role will require demonstrated skills in analysis and problem assessment, organizing priorities for the supplier, sound judgment, problem solving and critical thinking, and excellent communication and interpersonal skills. 


Essential Job Functions:

  • Responsible for achieving and exceeding the overall collection goals of Company & its clients.

  • Managing to expected, or exceeding, comparative state liquidations rates for clients, when provided w/comparative liquidation rates.

  • Monthly goal setting.  Weekly projection/forecast roll up for assigned firms.

  • Monthly performance calls.

  • Assist with on-boarding new firms.   

  • Inventory management for assigned firms.

  • Perform call listening audits.

  • End of month and weekly tracking on remittances vs. expected remit based on forecast.

  • Follow up on any identified audit items found by clients or TRAK audit team.  On site visual audit of security minimum standards.  Enforce all client and TRAKAmerica audit and compliance policies and procedures.  

  • 10-15% travel is required.

Required Job Competencies:

  • Proven success in managing collection attorney performance.
  • Excellent communication skills at a high level to be able to outline findings.
  • Ability to breakdown data into tangible action items for suppliers.
  • Innovative approach toward producing results and problem solving.
  • Critical thought process includes proposing varying methods of resolution.
  • Effectively manage multiple priorities all driven to accomplish performance metric improvements.
  • High level of experience with Microsoft Excel and Access databases.
  • Strong time management skills

Job Qualifications:

  • A Bachelor’s degree is required with a minimum of 5 years’ experience working with and providing solutions to outsourcing suppliers.

  • Knowledge of debt collection laws and experience in debt collection or financial industry preferred
  • Previous experience in Bank Card, or the Debt Purchasing Industry

TRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure.  Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).

Job Information

  • Job ID: 57148365
  • Location:
    Bonita Springs, Florida, United States
  • Position Title: Performance Manager
  • Company Name: TRAKAmerica
  • Industry: Consumer/Retail
  • Job Function: Debt collection management
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Required Travel: 10-25%
Bonita Springs , FL , US

TRAKAmerica is a top performing legal network management company that has been able to recover millions of dollars, previously believed to be unrecoverable, for some of the most astute lenders in the world. The company's recovery success is built on a nationwide network of local attorneys, combined with a rigorous analytic approach to managing thousands of accounts. TRAKAmerica's FASTRAK model permits its attorneys to concentrate on the most suit-worthy accounts while its asset location skills and rigorous attorney managemen...

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