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Business Intelligence - Speech Analyst

Spotlight Preferred
BCA Financial Services, Inc.
Remote, Florida, United States
12 days ago

Description

LIFE IS SHORT. DO WORK THAT MATTERS. 

BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.

We are looking for a highly motivated and driven Business Intelligence - Speech Analyst to join our team. The Business Intelligence - Speech Analyst is responsible for analysis of customer and employee conversations and interactions utilizing an advanced speech analytics solution. 

A remote opportunity can be available in the following states: FL, SC, NC, GA, TX, TN and VA

Essential Duties and Responsibilities:

  • Develop ad-hoc and advanced analytics modeling to drive business value, utilizing a speech analytics solution
  • Extract, interpret, analyze, validate, and integrate data, using internal and external appended data sources to develop intelligence that draws conclusions and supports business goals
  • Partner with Operations leaders to align with business strategies and information reporting needs
  • Make recommendations and define data strategies that solve critical business problems
  • Monitor, summarize and inform leadership about internal processes and trends that impact the organization’s customers and employees, produce actionable information to understand processes and trends that impact customers and employees
  • Craft documentation including process maps, diagrams, manuals, charters, and scopes
  • Demonstrate strong knowledge and compliance with company policies and applicable federal, state, and local laws and regulations pertaining to the organization as well as industries served by the organization
  • Effectively present information to top management, public groups, employees and/or board of directors
  • Incorporate the organization’s values in all practices and activities


Requirements

  • Bachelor’s degree in Computer Information Systems, Computer Science, Linguistics, or equivalent field or, comparable work experience in a relevant field
  • Five years professional business experience in areas of sales, operations, and/or service
  • One year of experience in analytics and/or report creation using Microsoft Reporting Services or business intelligence tools such as Callminer is a plus
  • Experience working with SQL and relational database systems
  • Experience working with Callminer, Verint, Balto, Albeit or Nexidia
  • Contact center experience a plus
  • Highly analytical, creative, investigative, driven to find root cause, proficient in language, skilled in focusing on an iterative process, and effective time management skills
  • Highly disciplined self-starter with solid collaboration and communication skills, thrives on data, language, and technology
  • Strong bias for the customer and employee journey, ability to affect and inspire change
  • Excellent oral and written communication skills
  • High attention to detail
  • Flexible within a rapidly changing, fast-paced environment


Benefits Offered

  • Medical, Dental, Vision, and Life Insurance
  • 401k - with a company match! 
  • Paid Time Off
  • Paid Holidays
  • Business casual work environment
  • Onsite gym
  • Corporate Discount Program
  • Free Parking

BCA Financial Services, Inc. is an Equal Opportunity Employer.

Keywords: speech analytics, voice analytics, voice of the customer analytics, customer interaction anayltics, contact center analytics, call center analytics, call center analyst, business intelligence, business analyst, business analytics, contact center analyst, speech analyst, call center speech, Callminer, Verint, Balto, Albeit, Nexidia, speech analytics, speech analyst, call center, contact center

Job Information

  • Job ID: 58715904
  • Location:
    Remote, Florida, United States
    Remote, South Carolina, United States
    Remote, North Carolina, United States
    Remote, Georgia, United States
    Remote, Tennessee, United States
    Remote, Texas, United States
    Remote, Virginia, United States
  • Position Title: Business Intelligence - Speech Analyst
  • Company Name: BCA Financial Services, Inc.
  • Industry: Collection Agency Sales
  • Job Function: Information technology
  • Job Type: Full-Time
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 5-7 Years

Please refer to the company's website or job descriptions to learn more about them.

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